Committed to Customer Service

Customer Support

Flourish Company Customer Support


Customer Support

Customer service is at the heart of our business!


Ordering


Orders are taken by phone only. We look forward to speaking with you!

Our hours are 8:00 to 5:30 Central Time, Monday through Friday

We encourage you to call with questions at 800-296-0049

From your mobile phone call 479-677-3300

Orders may be paid for with any major credit card, personal or business check, bank check or postal money order.
Note: personal checks take may take up to a week to process

A note about why we do not offer online ordering: Because of the unique needs and requirements of each artist, and the wide variety of options we offer, speaking with one of our experienced staff members assures that your specific display needs will be met with the best solution. Accordingly, we take all orders by phone. We enjoy speaking with you and feel that it helps us in our goal of providing excellence in customer service.




Shipping

Our first rate Sales, Production, and Shipping Departments are ready meet your needs. Most orders for TrimLine Canopies, Mesh Panel Display Walls, and Indoor Booth Frames are in stock and ready to ship within 24 hours. Please place your orders with as much advance notice as possible so that we can accommodate your needs in a timely fashion.

We ship predominantly via UPS, and offer all of their express options – 3 day Select, 2nd Day Air and Next Day Air. In order to avoid the need for expensive express shipping, we urge you to allow as much lead time as possible when placing your order.

Shipping rates vary greatly– depending on the actual weight of your shipment, your zip code and the level of UPS service you request. We will quote your shipping cost when you place your order.


Guarantee Policy


Our products are made and packaged with great care. If you receive any shipment in damaged condition please contact us immediately to ensure credit for the damage from UPS.

Our products are guaranteed for three (3) years to be free of manufacturing defects. We accept no responsibility for damage resulting from use of any kind.

If you are not completely satisfied with any of our products, you may return them within 7 days of receipt for a full refund – minus 10% re-stocking fee. Refund does not include shipping costs from Flourish Company to you, nor the cost of return shipping.

Please call for return approval. No returns will be accepted without “Return Merchandise Authorization”. Returns must be in clean and unused condition.

This guarantee does not apply to custom work of any kind nor to any orders for flame-resistant fabrics or fabric products.


Flame Resistance Certifications


The fabrics used in the manufacture of TrimLine Canopies and MeshPanel Display Walls have been produced in accordance with U.S. flame specification test method NFPA-701 and/or with the specifications of the California State Fire Marshall, and have been independently tested and verified to meet or exceed such standards.

These materials are not flameptop and will burn if left in continuous contact with a flame source.

Download TrimLine Certification here:     TrimLine FR Certification PDF

Download MeshPanel Certification here:     MeshPanel FR Certification PDF


TrimLine Referral Program


Dear TrimLine Canopy Owner, We hope that you are pleased with your new canopy and that you will share your enthusiasm with your colleagues. When someone you refer to us purchases a canopy, we will say thank you with a twenty-five dollar ($25) check.

For your convenience you may download and print referral flyers to hand out to people interested in your canopy. Be sure to receive credit for each sale by putting your name on the flyers you distribute.

Remember to ask your colleagues to mention your name when they place their order. We'll do our part by asking each new customer where he or she heard about us, in case they forget to mention your name. Checks are issued approximately 4 weeks after referred order is placed. Call us if you have any questions about our referral program.

Download printable flyer here: Referral Flyer PDF


Contact


Flourish Company
3640 Highway 23
St. Paul, AR 72760

Toll free: 800 296 0049

From mobile phone: 479 677 3300

info@flourish.com

Business hours: 8am to 5:30pm Central Time, Monday through Friday

Call us. We’re excited about our products and we’re dedicated to providing the very best customer service imaginable. Our job is to answer all your questions, to direct you to the appropriate items for your needs, to help you design your display and to ensure that you don’t order items you really don’t need.


Other Flourish Company Websites


meshpanels.com Display units designed for school and institutional use
crafthut.com Parts and service for Craft Hut Canopy owners


Testimonials


Hi Jim:
 We had our first show this last Saturday - and it turns out that there were strong thunderstorms and tornado warnings. I want you to know that we had confidence in our TrimLine canopy, and in its ability to protect the fine art photography that we had inside. When the worst storms hit, we rolled down and zipped the side walls, and put on the front wall. The canopy was stable throughout. One storm was so severe that the majority of the canopies in the show were either damaged, or went airborne and damaged other canopies! We were fine. Thank you for making a quality product.
We also got nice compliments on the quality presentation that the canopy made.
David Avigdor
David's Photo Reflections




 Hi Chris,
 I hope you had a chance to see the article about Cherokee Triangle Park. I want to say I have used my new trimline at two festivals so far, and am amazed at the difference in sales. I have almost doubled. I can display so much more and have a much nicer look with the mesh panels. Thanks again for all your help. The next festival I will use my 10 foot extension, 10x20, so I may have to call you again for help. Oh by the way, I am a 65 year old woman, and I put the trimline up all by myself with the easy riser, it worked.
Brenda Salyers
www.brendasalyers.com




  Hey Luke.
 Here is the first show at Mackinaw City MI. My wife, 10 year old daughter and myself set it up in about 40 min. We are already happy with that because that is about the same time it took to set up our Ez-Up. A lot of that time we put into the Ez-Up was because all the brackets, bars and tubes I added to keep it on the ground. I sent a pix of my Wind Spinner bracket so you could see what I did with the awning brackets I bought. I have a few other brackets I ft. m going to get after a few more shows to make sure what I want to do will work. Very, very happy and well worth the money invested.
 Thank you much,
 Jeff Hamman




   Hi Tom,
 I ordered a TrimLine Canopy a couple of weeks ago and I have to commend you on your brilliant design. I am a 62 yr old woman and it took me longer to get everything unloaded from the boxes than it did to put it together the first time.

 I had watched the 2 videos so I felt I knew what to do--I put it together in less than an hour the first time and I was alone until it came time to put the top on it.. My daughter, the artist, is 25 and we took it to her first show this past weekend. We had no problem putting it together on site and were really pleased how professional she looked.
…. Take care,
Susan Nealey




   I wanted to let you know how ecstatically satisfied I am with your product. I was a little intimidated by 4 boxes, so of course procrastinated setting it up. I wound up setting it up at a show (not recommended, I know) after watching the DVD the night before - it was SO much easier than I expected! I see teams of people setting up and breaking down these style of tents, scratching their heads - looked difficult - SO NOT!! My first time took @ 1.5 hours - booth holders told me I wouldn ft. t be ready in time, but I was. My second time setting up took less than an hour - I ft. m sure I can cut that down. And then I get to sit in my beautiful, sturdy, light-filled tent and admire the breeze ruffling the composure of every EZ Up owner there. At the first show I actually didn ft. t sell much jewelry because all I could talk about was my new tent! ....
I absolutely COULD NOT be happier with my tent, with the money spent, or with your customer service. Thank you so much for doing what you do, and for doing it as well as you do. I couldn ft. t be happier that I went with you guys.

 Blessings,
Susan "Sam" Kaffine

Sterling Bliss




    After having my old tent literally bend in a wind gust at a show in March I knew it was time for a better tent.  I am so thankful that I got a TrimLine.  It was tested this past weekend at ArtFest, Dallas when a real heavy rain came down.  My tent stayed stable and my work dry through all of it.  My mind was so much more relieved as I stood in my tent praying for other people instead of my own work!  What a gift.

 Dawn Waters Baker
Garland, TX




   Just wanted to say what a great product you have! We have a 10 x 15 TrimLine canopy with front awning and have just ordered an awning for the side (when we have a corner booth). Many crafters have admired our canopy and how easy it is to set up. Thanks for the great product!

 Ferris and Maureen Rugar
F & M Windsor Chairmakers
LaGrangeville, New York  




   Thank you so much! Good man! I must say your customer service is A+++  I have told so many artists and people I know from art organizations about your company. You guys are always so wonderful to work with. It is great to be able to get the service you need when you need it. And the products are always top notch. Thank you!

 Laurie Pollpeter Eskenazi
Naperville, Illinois  




  Thank You! Thank You! Thank You Flourish Company! You did not let me down. Your Fabric Covers came in just the time and they were perfect. I love them very much! They really made my show look professional and impeccable. The quality of the workmanship was awesome, and they weren ft. t even wrinkled. And the best part, they fit perfectly. It’s been a long time since I’ve had a company do their job with pride and give me a quality product. You provided me with exactly what I wanted and hope for.

Pat yourselves on the back for a job well done, and for making people like me, who want the best ~ get the best.

 Ramona Haveraneck
Rocester Hills, MI    




   I’d like to recommend the new TrimLine Canopy from Flourish Co. To everyone! As a 30 year exhibitor in my late 60’s and after traveling alone – I finally found the “perfect tent,” that not only can I assemble alone but I could even figure out the INSTRUCTIONS! The designers were or are art show artists so they made their product for us – the fussy, often confused creative genius’s who want display simple, quick, and worry free –
Check it out!

 Marilyn Catlow
Deland, FL    




 I just purchased a TrimLine canopy from your company after looking around at a few others. I’m writing to tell you that your service was second to none. The other canopy makers couldn ft. t come close to the delivery date that you did. I would recommend you to anyone.

 Ken Kail
Guilford, VT    




  My TrimLine rode out 50 mile per hour winds like it was made out of cast iron.

 Bob Childers
Pentwater, MI    




 I just wanted to take the time to praise you on the WONDERFUL canopy that you make! My husband and I participate in 20 to 30 outdoor art shows all over the county each year. And when we first started, we really did our homework when it came to purchasing our canopy. We are very glad we did! We looked at all the canopies on the market including E-Z Up and Show Off among others and finally decided on the TrimLine. One of the BEST decisions we ever made! We have been through 3 tornadoes (in Oklahoma), one snow storm (in Colorado) and many thunderstorms (all over) and “Old Bertha” has never let us down once. Even when many other tents were on their sides or worse yet couldn ft. t be found, ours was right where we left it and dry as a bone on the inside! When other artists ask us about our tent, we don’t hesitate to refer them to you because we believe in “Old Bertha” that much. So keep up the good work and Thanks again for “Old Bertha” ! She has been our trusted tent for years and for many years to come!

 Sincerely,

Justin & Jennifer Sparks
Corsicana, Texas




 I recently ordered some Graphic Display covers from Flourish and I just wanted to thank you for a fabulous product and customer service. Christopher and I believe David, helped me in a rush capacity and the end result was great. Thank you so much.

Launa Kaufmann
Baltimore, MD




 We just completed our first show with our new Flourish TrimLine. It went up easily and was easy to take down. At the show in Marietta, GA, my wife and I had it up in minutes. Bill Ronay, who publishes the Ronay Guide to Arts and Crafts Shows, came by while we were setting up and remarked that we had the “Cadillac of Canopy’s”. I am a jaded old 63 year old man who is kinda hard to impress, but I am impressed. The skylight made the prints glow in the soft light.

 Doug Paramore
New Brockton, AL  




 I have to tell you, these guys are great to work with. They are all artists/crafters and realize that we each have our own individual needs when it comes to a canopy. They have put a lot of thought into what a canopy should provide (from the artist’s point of view) and I think they did a great job. Rarely do I blow someone else’s horn but I think these guys deserve the praise so if you are in the market for a new canopy, give these Arkansas boys a call. I found it really nice to have someone concerned with my needs.

  Jeanne Raley
Smithville, TX  




  The Mesh Panels we bought with our canopy are great. They’re easy to set up, look good and make hanging our paintings a breeze! We couldn ft. t be more pleased!

 Beth Piver
Cumberland, MD  




Yesterday I received two slipcovers for my display panels. They are so perfect! Thanks so much for your superior craftsmanship. I really appreciate it!

 Rebecca Rousseau
Raleigh, NC  




Flourish amazed me from the first day I called in to talk to them about their product.  Their customer service is simply remarkable.  They took their time to answer all of my questions before I made my investment, and their sales approach is refreshing.  They tell you what you need and have suggestions on how to improve your booth and maximize space.  I just had my very first show and everyone complimented me on my set-up, even the other artists.  It is obvious that the end product truly comes from those that have been out in the elements and in the art festival circuit.  No detail is missed.   I owe many thanks to Flourish for getting me off to a great start in my art career!  

Thanks so much again Bob for your great service and congratulate your team for an exceptional product.

 Kyle Neuberger
Sioux Falls, SD  




At Flourish, we pride ourselves on our customer service and every TrimLine product we sell is backed with our commitment to help you show your work in the most secure, professional environment available.